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By using our site and/or making a purchase you accept and agree to the Terms and Conditions listed here, on the Terms and Conditions page of our website, www.neoairguns.co.uk, which is also accessible via the following domain; www.neoairguns.com.
Please read these Terms and Conditions carefully and ensure that you understand them before using Our Site. These Terms and Conditions, together with any other documents referred to herein, set out the terms of use governing your use of this website, www.neoairguns.co.uk, www.neoairguns.com (“Our Site”).
These Terms and Conditions were last updated on 04/10/2025.
Your agreement to comply with these Terms and Conditions is indicated by your use of Our Site. If you do not agree to these Terms and Conditions, you must stop using Our Site immediately. You must be at least 18 years old to use Our Site. By using our site, you accept that you must be at least 18 years old to use Our Site and confirm that you are at least 18 years old. If you are not at least 18 years old, you must stop using Our Site immediately.
The following document also apply to your use of Our Site and can be found in the footer menu; Privacy Policy.
1. Definitions and Interpretation
1.1 In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:
“Content”
means any and all text, images, audio, video, scripts, code, software, databases, and any other form of information capable of being stored on a computer that appears on, or forms part of, Our Site; and
“We/Us/Our”
means NEO.
2. Information About Us
2.1 Our website and store is owned and operated Gunoglu Group Limited (“us”, “we”, “our”) trading as NEO. Registered address 264 Upper Street, London, N12UQ, United Kingdom. More information about our company can be found in the Privacy Policy.
3. How to Contact Us
To contact us, please email Us at info@neoairguns.co.uk
4. Access to Our Site
4.1 Access to Our Site is free of charge.
4.2 It is your responsibility to make the arrangements necessary in order to access Our Site.
4.3 Access to Our Site is provided on an “as is” and on an “as available” basis. We may suspend or discontinue Our Site (or any part of it) at any time. We do not guarantee that Our Site will always be available or that access to it will be uninterrupted.
5. Changes to Our Site
We may alter and update Our Site (or any part of it) at any time. If We make any significant alterations to Our Site (or any part of it), We will try to give you reasonable notice of the alterations.
6. Changes to these Terms and Conditions
6.1 We may alter these Terms and Conditions at any time. If We do so, details of the changes will be highlighted at the top of this page. As explained above, your use of Our Site constitutes your acceptance of these Terms and Conditions. Consequently, any changes made to these Terms and Conditions will apply to your use of Our Site the first time you use it after the changes have been implemented. You are therefore advised to check this page every time you use Our Site.
6.2 If any part of the current version of these Terms and Conditions conflicts with any previous version(s), the current version shall prevail unless We explicitly state otherwise.
7. International Users
Our Site is intended for users in the United Kingdom only, and we delivery to mainland England & Wales only. We do not warrant or represent that Our Site or its Content are available in other locations or are suitable for use in other locations.
8. How You May Use Our Site and Content (Intellectual Property Rights)
8.1 All Content included on Our Site and the copyright and other intellectual property rights in that Content belongs to or has been licensed by Us, unless specifically labelled otherwise. All Content is protected by applicable United Kingdom and international intellectual property laws and treaties.
8.2 You may access, view, and use Our Site in a web browser (including any web browsing capability built into other types of software or app) and you may download Our Site (or any part of it) for caching (this usually occurs automatically).
8.3 You may print one copy and download extracts of any page(s) from Our Site for personal use only.
8.4 You may not modify the printed copies or downloaded extracts in any way. Images, video, audio, or any other Content downloaded from Our Site must not be used separately from accompanying text.
8.5 Our status as the owner and author of the Content on Our Site (or that of identified licensors, as applicable) must always be acknowledged.
8.6 You may not use any Content from Our Site for commercial purposes without first obtaining a licence from Us (or our licensors, as applicable). This does not prevent the normal access, viewing, and use of Our Site for general information purposes by business users or consumers.
9. Links to Our Site
9.1 You may link to any page on Our Site.
9.2 Links to Our Site must be fair and lawful. You must not take unfair advantage of Our reputation or attempt to damage Our reputation.
9.3 You must not link to Our Site in a manner that suggests any association with Us (where there is none) or any endorsement or approval from Us (where there is none).
9.4 Your link should not use any logos or trade marks displayed on Our Site without Our express written permission.
9.5 You may not link to Our Site from another website the main content of which is unlawful; obscene; offensive; inappropriate; dishonest; defamatory; threatening; racist, sexist, or otherwise discriminatory; that promotes violence, racial hatred, or terrorism; that infringes intellectual property rights; or that We deem to be otherwise objectionable.
10. Links to Other Sites
10.1 Links to other websites may be included on Our Site. Unless expressly stated, these sites are not under Our control. We accept no responsibility or liability for the content of third-party websites.
10.2 The inclusion of a link to another website on Our Site is for information purposes only and does not imply any endorsement of that website or of its owners, operators, or any other parties involved with it.
11. Disclaimers
11.1 Nothing on Our Site constitutes professional advice on which you should rely. It is provided for general information purposes only.
11.2 We make reasonable efforts to ensure that the Content on Our Site is complete, accurate, and up to date, but We make no warranties, representations, or guarantees (express or implied) that this will always be the case.
11.3 If you are a business user, We exclude all implied representations, warranties, conditions, and other terms that may apply to Our Site and Content.
12. Our Liability
12.1 Nothing in these Terms and Conditions excludes or restricts Our liability for fraud or fraudulent misrepresentation, for death or personal injury resulting from negligence, or for any other forms of liability which cannot be lawfully excluded or restricted.
12.2 If you are a business user (i.e. you are using Our Site in the course of business or for commercial purposes), to the fullest extent permissible by law, We accept no liability for any loss or damage, whether foreseeable or otherwise, in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising out of or in connection with the use of (or inability to use) Our Site or the use of or reliance upon any Content included on Our Site.
12.3 If you are a business user, We accept no liability for loss of profit, sales, business, or revenue; loss of business opportunity, goodwill, or reputation; loss of anticipated savings; business interruption; or for any indirect or consequential loss or damage.
12.4 We shall have no liability to you for any business losses as set out above.
13. Viruses, Malware, and Security
13.1 We exercise reasonable skill and care to ensure that Our Site is secure and free from viruses and malware; however, We do not guarantee that this is the case.
13.2 You are responsible for protecting your hardware, software, data, and other material from viruses, malware, and other internet security risks.
13.3 You must not deliberately introduce viruses or other malware, or any other material which is malicious or technologically harmful either to or via Our Site.
13.4 You must not attempt to gain unauthorised access to any part of Our Site, the server on which Our Site is stored, or any other server, computer, or database connected to Our Site.
13.5 You must not attack Our Site by means of a denial of service attack, a distributed denial of service attack, or by any other means.
13.6 By breaching the provisions of Parts 13.3 to 13.5, you may be committing a criminal offence under the Computer Misuse Act 1990. Any and all such breaches will be reported to the relevant law enforcement authorities and We will cooperate fully with those authorities by disclosing your identity to them. Your right to use Our Site will cease immediately in the event of such a breach.
14. Terms of Sale
14.1 You understand and accept that it is an offence to have an Air Gun if prohibited by law from possessing a firearm. Anyone sentenced to a term of imprisonment between 3 months and 3 years (including suspended sentences) is prohibited from possessing an Air Gun or ammunition for 5 years.
14.2 You understand and accept that Air Guns cannot be sold to anybody under the age of 18 years old. You confirm that you are of legal age to purchase.
14.3 You understand and accept Section 16, Firearms Act 1968; it is an offence for a person to have in their possession any firearm or ammunition with intent by means thereof to endanger life, cause serious injury to property or to enable another person by means thereof to endanger life or cause serious injury to property, whether any injury to person or property has been caused or not.
14.4 You understand and accept that the seller, NEO, is not liable for any injuries, damages or other losses caused by the use of an Air Gun purchased from them. You, the purchaser, accept full responsibility for the safe and legal use of any item purchased from NEO.
14.5 You understand and accept that most products undergo a thorough, visual quality check before being processed for delivery to ensure avoiding any manufacturer related cosmetic defects. Where necessary, packaging will be re-sealed with our official, trusted NEO hallmark.
14.6 For Air Guns in stock, we allocate up to 7 days for secure home delivery, although most orders are usually delivered within 1-4 days. For “preorder” Air Guns or those that have just been shipped into our distribution centre and are being processed, we allocate 10 working days for delivery, although most orders in this case are usually delivered within 3-7 working days. To avoid unnecessary delays, the rest of your order may be delivered sooner (at no extra cost to you). In all cases, we will contact you to inform of your scheduled delivery date.
14.7 All Air Guns purchased on our website are available for free Click & Collect from our London store at 264 Upper Street, London, N12UQ, United Kingdom. Home delivery of Air Guns is only available in London (within the M25) at a cost of £19.99.
14.8 All Airsoft Guns purchased on our website are available for free Click & Collect from our London store at 264 Upper Street, London, N12UQ, United Kingdom. Home delivery of Airsoft Guns is only available in Mainland England and Wales at a cost of £14.99.
14.9 We do not deliver to other parts of the UK not listed in 14.8, Scotland, Northern Ireland or internationally at this time.
14.10 All orders that do not include any type of Air Gun, Airsoft Gun or any of the following; GAS, CO2 , GRENADES, BATTERIES, are available for delivery UK wide at a cost of £7.99.
14.11 The only circumstance in which any of the following; GAS, CO2 , GRENADES, BATTERIES are available for delivery is with any Air Gun in London (inside the M25).
14.12 After placing an order on Our Site for any Air Gun, you understand and accept that you must send a copy of your ID (valid UK Passport or Driving Licence) via email to info@neoairguns.co.uk along with your order number. You do not need to do this for Click & Collect orders, but remember to bring a copy of your ID with you to our store. In all cases, we cannot process your order until you have provided valid ID. In the event that we do not hear from you, a member of our team may be in touch. Upon delivery to your home, you must show your ID to our staff member. This ID must match that of the same person on the invoice.
14.13 After placing an order on Our Site for any Airsoft Gun, you understand and accept that you must send proof of your valid UKARA membership (or other form of valid defence) and a copy of your ID (valid UK Passport or Driving Licence) via email to info@neoairguns.co.uk along with your order number. You do not need to do this for Click & Collect orders, but remember to bring a copy of BOTH of the above with you to our store. In all cases, we cannot process your order until you have provided BOTH of the above. In the event that we do not hear from you, a member of our team may be in touch. Tracking information will be provided and your order will require a signature upon delivery.
14.14 All products sold by Us are done so as advertised using information provided by the brand/manufacturer.