Please find below delivery information specific to Air Guns, Airsoft Guns and “everything else”. If you require any special type of delivery arrangement, please contact us and we will do everything we can to accommodate your request. We offer a free Click & Collect service from our store in London (we will contact you when your order is ready for collection, usually same day) and also offer a transfer service to any other RFD of your choice.
AIR GUNS (RIFLES & PISTOLS)
We provide a secure home delivery service for all Air Guns to anywhere in mainland England & Wales. For Air Guns in stock, we allocate up to 4 working days for delivery, although most orders are usually delivered within 1-2 working days. For preorder, custom and some premium Air Guns we allocate up to 7 working days for delivery, although most orders in this case are usually delivered within 2-5 working days. To avoid unnecessary delays, the rest of your order may be delivered sooner (at no extra cost to you). In all cases, we will contact you to let you know your scheduled delivery date. If you would prefer to have your order transferred to another RFD of your choice, please provide the name of your chosen RFD using the notes section at checkout and we will contact them immediately.
Upon delivery, a member of our delivery team will request to see your ID (valid UK Passport or Driving Licence) AND proof of your home address (council tax bill, utility bill etc), even if we are delivering to your place of work. You must produce this on request and your ID must match the name on the invoice. For in-store purchases, or Click & Collect orders, just remember to bring a copy of your ID and proof of home address with you.
AIR GUNS SECURE DELIVERY SERVICE £19.99
or
FREE CLICK & COLLECT
AIRSOFT GUNS
We use a network of couriers to provide delivery of Airsoft Guns to anywhere in mainland England & Wales. For Airsoft Guns in stock, we allocate up to 4 working days for delivery, although most orders are usually delivered within 1-3 working days. At checkout, please enter your UKARA membership number in the notes section. If you do not have a UKARA membership, just send proof of another form of valid defence to info@neoairguns.co.uk along with your order number. For Click & Collect orders, just remember to bring proof of your valid defence with you to our store, along with your ID.
AIRSOFT GUNS DELIVERY SERVICE (VIA COURIER) £9.99
or
FREE CLICK & COLLECT
STANDARD ( FOR ORDERS WITHOUT GUNS)
This option is for orders that do not include any type of Air Gun or Airsoft Gun (avoiding additional courier charges including zonal fees, handling surcharges, dimension restrictions, fuel surcharges and extensive insurance). For these orders, we allocate up to 3 working days for delivery, although most orders are usually delivered within 1-2 working days.
£7.99
or
FREE CLICK & COLLECT
CUSTOMER NOTICE: RESTRICTED ITEMS
Please note that due to increased courier restrictions and inflated courier prices in the UK all Gas, Batteries, Grenades and CO₂ capsules are only available for purchase on either of the following basis:
IN-STORE
ONLINE (FREE CLICK & COLLECT)
ONLINE (WITH AN AIR GUN USING OUR AIR GUN DELIVERY SERVICE)
We do not deliver to Scotland, Northern Ireland, non-mainland UK or internationally at this time. Most products undergo a thorough, visual quality check before being processed for delivery to ensure avoiding any manufacturer related cosmetic defects. Where necessary, packaging will be re-sealed with our official, trusted NEO hallmark. If you have any questions, call us or send an email to info@neoairguns.co.uk and a member of our team will provide direct assistance.